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Frequently Asked Questions
Below you’ll find a list of some general questions. If you’re experiencing problems with online banking or our apps, first check here for solutions. But if you’re still not finding the answers you need, don’t hesitate to contact us either! Call 801-456-7000 or 800-326-3328. Available weekdays: 8am-7pm, Sat: 9am-2pm.
ABA Routing Number: #324078909
The routing or ABA number is used for many purposes, including wire transfers, checks, direct deposits, bill pay, etc. Below you will find some important information you might also need when you’re asked for Deseret First’s routing number.
Institution Name: Deseret First Credit Union
Institution Address: P.O. Box 45046 Salt Lake City, UT 84145
Direct Deposit Form: Click here to download the PDF
Your Account Number: Can be found on your checks or by visiting or calling a branch. See below to find where your number is located on a check.
You are qualified for membership with DFCU if you are:
- A member of The Church of Jesus Christ of Latter-day Saints
- An employee of The Church of Jesus Christ of Latter-day Saints. Or additionally any of our Employer Groups.
- An immediate family member of a person who is a current member of Deseret First or is eligible to join Deseret First.
- An employee of Deseret First Credit Union
You may also view the full membership requirements here.
Special benefits are available for employer group members.
We offer a package of special rates, rewards, and discounts. These benefits are exclusively offered to these employees only. See here for a full list of eligible companies.
- $100 with a new First Choice Checking Account and Direct Deposit added*
- 0.25% APR discount on auto loans
- 0.25% APR discount on credit cards**
- 15,000 bonus points on a new VISA Platinum Rewards Card
- $200 off closing costs on eligible mortgages
- Additional 0.10% APY on new share certificates
*We add the $100 within thirty (30) days of opening an account and after your first direct deposit. The $100 bonus is treated as interest income for tax reporting purposes. Valid only for new First Choice Checking accounts. Limit one $100 bonus per member.
**DFCU credit cards range from 8.9–18.00% APR. This rate is dependent on factors such as your credit worthiness and the type of card you choose. Our credit cards have a 1% foreign transaction fee on purchases and a 1.5% cash advance fee.
Our branches and contact center will be closed on:New Year’s Day: Tuesday, January 1, 2019
Martin Luther Kind Jr. Day: Monday, January 21, 2019
Presidents Day: Monday, February 18, 2019
Memorial Day: Monday, May 27, 2019
Independence Day: Thursday, July 4, 2019
Pioneer Day: Wednesday, July 24, 2019
Labor Day: Monday, September 2, 2019
Columbus Day: Monday, October 14, 2019
Veterans’ Day: Monday, November 11, 2019
Thanksgiving Day: Thursday, November 28, 2019
Christmas Day: Wednesday, December 25, 2019
We partner with CO-OP Financial Services to ensure complete accessibility for our members.
As a DFCU member, you get access to 5,600 credit union branches across the United States. Each branch can conduct basic transactions for members of other participating credit unions. Specifically, that puts you in the 2nd largest financial network in the country!
So anywhere you see these CO-OP logos, you’ll know you can use that branch or ATM surcharge free. Not to mention that includes nearly 30,000 ATMs nationwide! For more information about the CO-OP network, visit their website.
You’ll need to go to a branch.
Any of our branch locations can help you reset your debit card’s PIN. Use our map to help you find a nearby location. Additionally, if you’ve forgotten your PIN, we can send the current number to you through the mail.
Call us at 801-456-7000.
When you get to the automated menu, select the number that leads you to talk to a card specialist and we will send you a new/replacement card within 5-7 business days free of charge. If you need a card quicker, stop by a branch! They can instantly issue a replacement for you.
If for some reason, you’re unable to call us, you can also use the CardHub app. With this mobile app, available on both Apple and Android, you can turn individual cards off and on as needed.
Once you’re logged in to online banking, select the Accounts widget. Next, you’ll select the Statement tab. This will open a welcome screen that includes all your savings, checking, and / or credit card accounts. Here you’ll choose which type of statement you want to look through, and it will open up a document set. Use the list on the right-hand side of the browser window to select statements going back as far as 2010.
You can find all our current interest rates listed here.
Please keep in mind, the rates listed are our best available rates. All rates are dependent on credit worthiness. Your rate offered could be different.
Yes! Simply complete our online loan application.
Not only can you apply online, but you can sign for your loan as well. We strive to make the lending process as quick and as easy as possible! Likewise, we offer both consumer loans and mortgages. You can complete each option 100% online (except for reverse mortgages).
Yes! Head over to our online member application page.
Soon you’ll be on your way to a different kind of banking! You can get approved and sign for your account with an e-signature entirely over our secure network.
We offer an exciting credit card rewards system!
These are points given for making purchases with our reward credit cards. You earn 1 point for every dollar spent! Get more details about the program by visiting our DFCU Rewards page.
You can choose rewards from a variety of categories, including cash back!
There are two ways to redeem points. The first is to login to online banking and click on the rewards widget where you can view and redeem your points straight from the mobile app or online banking. The second is to login to the rewards site, browse around to find the perfect payout. If you have the points you need, select the reward, add it to your cart, and check out! If you have further questions about the program, check the rewards site FAQ. Additionally, you can call the redemption center toll-free at 888-204-4482.
Here’s a breakdown of tax forms that we send:
|Form||Title||Report Limits||Date to Be Mailed|
|1098||Mortgage Interest||$600 or more||January 31st|
|1099-INT||Interest Income||$10 or more||January 31st|
|1099-R||IRA Distributions||All amount||January 31st|
|5498||IRA Contributions and information||All amounts||May 31st|
Information can also be found on your year end (December) statement.
The credit union’s Utah State ID number is 11767687005WTH.
The WTH at the end is required. Some tax software programs (i.e. Turbo Tax) require you to input the credit union’s state ID number. But typically you won’t need it unless you have state withholdings from your interest earned.